Many of us know Walmart clearly by several hypermarkets from countries to the world. And this is also a direct rival of Amazon. In the past, Walmart was a giant market for every Americans and Canadians to shop around.
This is just a flashback at this moment. Walmart has to compete with Amazon and other potential rivals like Amazon or eBay.
This will hit this big enterprise has to participate in the online shopping. As a customer, I would love to purchase items on Walmart system, but I recognize that I have to understand all return policies before buying any product on it. I am sure that other buyers often need to sure this point.
Know the return policy on Walmart.com
In general, most of the products could be returned within 90 days of receiving them. You should keep the item in the original package in the first 90 days after purchase.
Please keep in mind that all products purchased at Walmart.com, from dealers or sellers, are not entitled to return or refund or exchange.
If you do not hold an original packing slip, you will need to sign in to your account and choose the order. Then, you should print out the Returns Receipt.
This applies to product sold and shipped by Walmart.com only. It is not sold and delivered by a marketplace seller. And some products are not allowed to refund by email.
How to return an item you bought on Walmart.com
Basically, products sold and delivered by Walmart.com could be returned, replaced or exchanged at Walmart shops or returned by email around 90 days when you receive the item.
With items using Pay with cash, these should be returned at a shop directly. Products purchased from resellers or dealers are not acceptable for return, refund or exchange. It means that if you do not buy items on Walmart.com straightly, you will not get the return policy.
In a shop
As I said earlier, you just make a return request when you have purchased items on Walmart.com directly.
Walmart can deny your claim when you buy the product from resellers or dealers. Also, you should wait for 90 days to file a claim when you receive the product. If you settle the item in cash, you should go to the shop and request a return on it.
What do you need to prepare when filing a claim? You should bring the product with all original packages to the Walmart shop directly.
It would be better when you also bring the packing slip along with the item. When you lose it, you may sign in to your account, pick the order, and print the Store Returns Receipt out.
Mostly, you enable to ship a product back to the Walmart.com for a replacement or refund. This applies to products sold and delivered by Walmart. com only. It is not available by a marketplace seller in a new window.
Some items are not refundable by email.
In most situations, the returning process of one product by email gets about 3 weeks. Please note that a returned item should be similar to the brand, item description, specifications, and original condition of the purchase. Return products will be sent to the original address upon receipt at Returns Center when the item is still in stock.
To make a replacement request, you could do a few easy steps only.
- Step 1: you choose the Start a return and sign in.
- Step 2: you need to choose the items you want to return or refund.
- Step 3: you should give the reason for returning the items.
- Step 4: you pick a replacement or refund and click Continue
- Step 5: choose Return by email
- Step 6: you should check refund summary carefully and choose Finish Return. Then, you ought to see the option to Agree to Early Refund Terms. It means that you can get your refund earlier, but you agree to return quickly or are recharged.
- Sep 7: you print out the pre-paid return label for your product. This is because Walmart will not enable to process the return for you when you do not attach this label.
- Step 8: you need to bring the package along with the original materials (accessories if necessary). At the same time, you should send an email the product directed. You will get a refund or a return when the Walmart.com receives the product back and it is in stock.
What should you do when you do not keep a receipt and you want to make a refund request?
Do not worry about losing your receipt when you want to get a return item. You still have some choices.
- You may get cash refund if the purchase item is under $25
- You can get a gift card for the amount of your purchase (from $25)
- You ought to have an exchange for the product
- You enable to create 3 No Receipt returns in 45 days
- You can get the manufacturer’s guarantees
Know the Walmart marketplace
When you buy a product from a Marketplace seller, you will receive the ideal secure checkout process with single payment like you do on Walmart.com.
However, marketplace orders could not be shipped to any Walmart and Walmart.com. Please note that Walmart does not share your credit card information or other financial importance with marketplace sellers.
A marketplace seller can manage and support your order like shipping, customer service, exchanges, and returns. Tracking information might be done via your account on the Walmart system.
Walmart can solve customer problems in agreement with the Walmart marketplace customer service policy.
Additional information about other policies of Walmart.com
If you have gotten a damaged item or a faulty one from Walmart.com, you will return it to the Walmart system by sending an email or at a direct Walmart shop.
When you have to return hazardous materials, you should bring these to the nearest Walmart shop. Do not use by mail returned as it could be more dangerous. In case the product is labeled ORM-D, it is hazardous items, but you enable to make a return by email.
It is a bit harder to keep the hazardous materials in the original condition. However, you should try it at least the first 90 days after purchase.
When you do not know that the item is dangerous or not, you should ask the Customer Service Center. Or you are able to check the USPS website to review current mailing reductions.
Do not use a hazardous box when your product is not dangerous. This is a shipping violation!