Return Policies of Best Buy for Shoppers

Do you want to buy technology products or electronics equipment? You should remember Best Buy for the first place as this brand often provides great products with some customer guarantee.

My friends usually shop at Best Buy to find their appropriate items. They told me that some items they cannot find at other stores, but Best Buy can do that for you! In Best Buy, you enable to find the top technology products that you love most.

In my point of view, you should pay more attention to the return policies when purchasing an electronic product even you buy in a reputable company like Best Buy; especially

Know return and exchange periods

The purchased time period starts the day you receive your item and applies to new, opened-box, clearance, renovated, and pre-owned ones.

Most products


My Best Buy® Elite Members

My Best Buy® Elite Plus Members

Cellphones and other devices which could be operative

15 days

30 days

45 days

Wedding products

60 days from the day of purchasing the items

With Vivant brand products, the company has 15 days of return and replacement policy for all buyers.

Does Best Buy have a restocking fee?

Of course, they often have the restocking fee. You should notice the following categories and check your own purchase to ensure the restocking fee or not. This includes My Best Buy® Elite and My Best Buy® Elite Plus buyers.


Return Fee

Smart phones and devices which could be activated (these include unlocked phones)


Some built-in items such as cooktops, fridges, and wall ovens. DSLR cameras, lenses, mirrorless cameras, projectors, rideables, and special order items.

15% of product purchase price

If your product is unopened or the purchase and the return have AL, CO, HI, IA, MS, OH, OK, SC; you will not pay restocking fee. Some items could not be charged base on specific law. Mostly, the restocking fee will be taxed in some states only.

How to request a return 

Return in a store

You ought to return any product bought on at any store. For quicker return processing, you should bring your receipt or packing slip along with your used credit card to buy products and your valid photo ID.

Return by mail through the carrier of your choice

Put the Return Form portion of your packing slip into the box with your return. In case you do not have a packing slip, you should choose a pre-populated Return Form by finding your order.

Print out a blank Return Form and fill in the form when you could not locate your order. Send the completed form in the box with your return. Paste the return label on the package, add the right postage and mail it through the carrier of your option. 

Extra choice

Apart from the return in the store and by mail, you are able to use the prepaid return label. To do this, you should follow the instructions for printing a Prepaid Return Label.

Do not forget to attach the packing slip or Return Form in the box with your return. Thereafter, you should add the prepaid return label on the package and send it to an authorized UPS drop-off location. The return delivery fee should be subtracted from your refund.

Draw attention to refund method and timing 

With some exceptions, Best Buy will compensate you for returned products in the similar way you paid for them. You enable to suggest an exchange for the same purchase if you would like.

In case you use the return by mail, Best Buy will process yours within 3 business days when they receive your request. The timing also relies on your bank’s processing timing; it should be taken up to 7 days after the return will be reflected on your account.

If the purchase is more than $800 (cash) or over $250 (check and debit card without a main credit card logo), you will receive a refund around 10 business days.

In case you do not own the gift card used for an order anymore, you should contact the Customer Service Center at 1-888-BEST BUY (1-888-237-8289). Also, give the customer care employee your order number so that they can help you.

How much does the return shipping cost? 

If you choose a prepaid method from the Online Returns Center, you will get a refund. However, remember that the reason for return does not come from any Best Buy error.

In general, estimated return delivery fees will be shown in the Online Returns Center when you are selecting the prepaid return label solution for your request. If the replacement is the consequence of a Best Buy fault, Best Buy will refund the return shipping costs for you.

Once you receive an item which is faulty in shipping, imperfect or that is not the exact product you ordered, you should return it along with your return and exchange time period to a Best Buy store and Best Buy will arrange for a return as soon as possible.

If you would like to receive the replacement by mail during your return and exchange timing, you can call the Customer Care Center at 1-888-BEST BUY (1-888-237-8289). They will help you how to solve your issue.

When your item has been opened…

Do not panic! You should stay calm and pack everything back to get a full refund in your available return period. Stick with any vital manual and instructions which are suitable for the refund claim.

When your return is missing parts…

If you do not have the original packing or necessary accessories, Best Buy can process a refund with a non-refundable subtraction on your refund for something is missing.

Do not do these things with the return policy of Best Buy when you do not want to get a red flag!

Though the return policy of Best Buy system is quite easy for all buyers, it does not mean you can make a scam.

•    If you claim a return more than 3 times in a month, Best Buy will give your account in a “special place”.

•    Do not give Bes Buy the true reason you have to make a return.

•    Often replace a product which is always stolen.

•    Make a return at a store in the closing time.

 •    Claim a return with a high-value product.

I think this rule is suitable for preventing fraudulent buyers and protect true shoppers at Best Buy system (whether they purchase on a direct store or

We will be happy to hear your thoughts

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